ISOHomeCare Terms and Conditions
1. This website www.isohomecare.com (“Site”) is the website of TMS Alliances Pte Ltd (“TMS”).
Site and Services
7. This Site is maintained and owned by TMS.
8. Services (“Services”) provided on this site include but are not limited to –
a. renovation services;
d. plumbing; and
e. handyman services.
9. TMS reserves the right to modify, discontinue or suspend the whole or any portion of the Site, Services or App at any time. We may also impose restrictions on certain features or restrict your access to parts of the entire Services, App or Site without any prior notice. You agree that we will not be liable for any loss or damage suffered by you as a result of the above.
Disclaimers and Indemnity
11. In using our Site and/or Services, you agree that –
a. TMS is not liable for any loss, direct or indirect, which might arise from the use of our Site, and that your use of our Site is at your sole risk and has to be relied on your own care and discretion;
b. TMS does not guarantee that the content displayed on our Site will be accurate and as such is not liable for any loss, damage, expenses suffered upon reliance on any information provided on the Site;
c. TMS will not be able to ascertain the quality or reliability of all materials and information posted on our Site and will not be held liable for any damage suffered by you from any errors or inaccuracies on our Site;
d. TMS is not liable for any viruses, spywares, defects, errors, malfunctions to
computers that comes from usage of our Site;
e. TMS is not liable for any potentially offensive or illegal content posted by users during their use of this Site and that all information and materials (regardless of type and form) are the sole responsibility of the person from whom it originated;
f. there may be occasional errors in the use of our Site and App and TMS is not liable for any loss or damage to you that may arise as a result of those errors; and
g. the above disclaimers and limitation are required for TMS to provide users with the full and complete Service requested and enable the online Services and App to be provided at either no or reasonable costs to you.
12. You agree to indemnify TMS against –
b. any third party action or claim brought against TMS due to your use of this Site; and
13. These disclaimers, indemnities, exclusions and waivers of liability apply to all causes of action.
Consent of Use
14. In using our Site or Services, you agree not to –
a. violate any relevant law or regulation in the usage of our Site;
b. deliberately interfere with or hamper the working of our Site, in such ways including but not limited to hacking this Site, denial-of-service attacks, or tampering with any aspect of our Site;
c. act in a way that may potentially infringe any trademark, copyright, patent or other proprietary right of any party;
d. modify, reproduce, adapt, or publicly distribute any materials or content on this website without the prior written approval of TMS;
e. gather and record personal data of other users (e.g. emails, numbers);
f. advertise or offer to buy or sell goods and services without obtaining written approval from TMS;
g. send any spam, junk email, or any other unsolicited messages through the use of our Services;
h. post or circulate any remarks or material that is obscene, indecent, threatening, abusive, harassing, defamatory, infringing, unlawful; or encourages violence or discrimination towards any person or group owing to their nationality, race, religion, or otherwise violate the legal rights of others; or
i. attempt to obtain unauthorised access.
15. In using our Site or Services, you agree that –
b. you have obtained the relevant consent before posting or submitting the personal data of third parties;
c. all products, packages, promotions offered by TMS is exclusive to TMS;
d. any information you provide us is accurate to the best of your ability, and that you will not falsify information, impersonate others or otherwise misrepresent your affiliation with any persons or entities; and
16. In order to access certain Services, you will be required to create an online account with our Site and be requested to enter a user name, password and provide us with some of your personal data.
18. You agree to be solely responsible for protecting, safeguarding and maintaining the confidentiality of your user name and password. You agree not to share or allow others to use your account or password or assign or transfer your account to any other person or entity without valid justifications.
19. You agree to provide genuine, accurate and updated information for your account and not impersonate or deliberately provide false and untrue information.
20. You agree to be solely responsible for all your online activities and communications conducted through your account and that TMS will not be liable for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the unlawful, fraudulent or otherwise wrongful use of your account.
21. If you are aware or have a cause for suspicion regarding any unauthorised use of your account, or theft, loss, or unauthorised disclosure of your password, you can notify us at: [email protected] We will investigate and respond to your notification within a reasonable time.
22. If TMS suspects the fraudulent or wrongful use of an account, we reserve the right to suspend or terminate your account and consequently cancel any orders, quotes, promotions or otherwise associated with your account.
23. TMS reserves the right to cancel, terminate or suspend your account at any time at our sole and absolute discretion without notice or justification.
Payments & Orders
24. When you request for a Service(s), it shall be deemed as an offer made by you to purchase the selected Service(s) as displayed in your order. All requests shall be subject to acceptance by TMS.
25. You agree that processing of payment for a Service request shall not in itself constitute acceptance of the order by TMS, provided that the request for any Service is rejected or cancelled by TMS, any payment made for the rejected Service shall be refunded by TMS in accordance with our prevailing refund policy at any such time.
26. TMS strives to provide our customers with accurate and up-to-date pricing for all our Services. However, we do not guarantee that all pricing information is error-free and you agree that TMS will not be liable for any loss or damage occurring as a result of the errors.
28. All prices displayed on our Site are in Singapore Dollars (SGD) and similarly, all corresponding payment shall be made in SGD.
29. If you are entitled to a refund, you will only be refunded the amount you originally paid for the Service(s).
30. For Services which are quotation based and requires our subcontractors to head down and view the site, please notify us immediately of any change of your designated address. You agree that TMS will not be liable for any loss or damage that may arise in the case where there is a missed appointment.
Promotions and Vouchers
31. You agree that all promotions and vouchers found on this Site are exclusive to our Site unless expressly stated otherwise.
32. You agree that TMS reserves the right to terminate any promotions, discounts, privileges, contests and related programmes without providing any prior notice and that TMS’s decision on the above matter is final.
33. You agree that TMS is not liable for any loss or damage that may arise as a result of the above.
Links to Third Party Websites
34. Our Site may contain links to third party websites (“Third Party Sites”). TMS is not responsible or liable for any content on these third party websites and the use and access to any third party websites is at your own risk. TMS does not endorse the content in any of these third party sites.
35. You agree that TMS will not be held liable for any damage incurred by your usage of a third party website including but not limited to viruses, spyware, malware, corrupt files or inaccurate data.
Linking to our Site
36. All links to our Site must be approved by TMS in writing.
37. The copyright, logos and trademarks found on this Site is strictly for the use of TMS.
38. The name and logo of TMS may not be used in any way, including for advertising or publicity without our prior written permission.
Notification of Infringement
39. TMS reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the content and material on our Site (“Infringing Material”) and take appropriate action. If you have reasons to believe that your work has been used in a way on this Site that constitutes Infringement, please notify TMS in writing immediately. (“Infringement Notice”).
40. All Infringement Notices shall be sent to TMS at the following address:
No. 57 Kaki Bukit Place
41. TMS will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against TMS in respect of any Infringing Material, unless you have first submitted the Infringement Notice to TMS and given TMS sufficient opportunity to remove the Infringing Material, and thereafter TMS refuses or fails to remove the Infringing Material within a reasonable time. Where TMS removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against TMS under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal.
42. You acknowledge and agree that TMS has no control over and cannot undertake responsibility or liability in respect of Infringing Material appearing on Third Party Sites.
Severance and Illegality
47. There shall be no effective waiver of any rights or remedies by TMS unless made in writing and signed by an authorised representative of TMS.
49. You agree to bear all relevant government taxes arising from the Service(s) you requested.
52. You hereby agree to submit to the exclusive jurisdiction of the Singapore courts.
53. If you wish to provide any feedback on these Terms and Conditions, please email [email protected]