For any enquiries, please call our hotline at 6745 0150 from 9am - 5pm on weekdays or email us at help@iso-team.com  

 
 

Getting Started

How do I set up an account?

 

To place an order, you have to create an account first.

 

You can register with these 4 simple steps:

 

1) Go to www.isohomecare.com

2) Click on “Register”

3) Read the terms & conditions and privacy policy

4) Fill up your email and password and click “Register

 

Why do I need to set up an account?

 

Customers are encouraged to set up an account so that they can start accumulating and using ISO-Points and being part of our ecosystem immediately.

 

Within accounts,customers’ details and transaction history,including warranty periods and invoices, will also be stored and you will be able to raise feedback to the system.

 

We will never store your credit card details so you have to input this information with new orders.

 

What kinds of properties can you work on?

 

ISOHomeCare’s services covers the types of properties listed below unless otherwise

stated on the service information:-

 

· HDB Flats

· Condominiums

· Landed Properties

· Offices

 

Does ISOHomeCare undertake jobs outside Singapore?

 

As of now, we only carry out operations within Singapore.

 

How do I update my contact details, address and password?

 

Once you have set up an account, you can go to “My Accountat the top of the homepage to view or update your details.

 

If you are still having issues, please call our hotline at 6745 0150 to speak to our customer service officers on Mondays to Fridays (9am – 5pm) or email help@iso-team.com.

 

Services Enquiries

Why should I engage ISOHomeCare?

 

ISOHomeCare is a one-stop handyman portal for all your home improvement and maintenance needs.

 

We offer quality, reliable and affordable services that come with a service warranty period.

 

In addition, our pricing is transparent with no hidden costs. This means that when you engage our services, you can do so with complete peace-of-mind.

 

How do I find services on ISOHomeCare?

 

There are two ways that you can find services:

 

1) By Category – Click on the categories

2) By Search Bar - Type the name of the services

 

I can’t find the service that I require on ISOHomeCare’s website. What can I do?

 

Don’t worry, as an expert in improvement and maintenance works, we are able to fulfil all requests.

 

On our homepage, go to OTHER SERVICESand submit your requests. Our sales representative will contact you about your enquiry.

 

You can also call our hotline at 6745 0150 on Mondays to Fridays (9am – 5pm) to speak to our customer service officers or email help@iso-team.com.

 

Why are there some services that require a “Request for Quotation”?

 

Services which are listed with pricing usually doesn’t require a site visit. The prices shown on the website will be the actual charge.

 

Requests for quotation are only necessary for services that require a site visit before the actual charges can be determined.

 

You can also call our hotline at 6745 0150 on Mondays to Fridays (9am – 5pm) to speak to our customer service officers or email help@iso-team.com.

 

Are services covered by a warranty period?

 

Yes, all services engaged through ISOHomeCare are covered by a defect liability period that varies depending on type of service.

  

How will I know if my requested timing is available?

 

When you make your request for service on our website, the process will include a calendar which will show the time slots available for bookings.

 

You can indicate your desired time slot on the calendar.

 

Why am I unable to select a particular time slot?

 

The website only allows users to select time slots that are still available.

 

If you are unable to select a particular date and time, it means that the slot has been taken by another customer.

 

Please select an alternative date and time.

 

Why am I only allowed to select only the date for certain services but not the timing?

 

Some services, for example painting works for landed properties, are more complex and cannot be done within a day.

 

Such services usually involve a pre-work consultation with you before the job can be carried out.

 

The consultation will allow us to understand your requirements and aids our preparation to deliver the desired results.

 

Placing Orders

How do I order a service?

 

1.Register or Sign in to your account

2.Select the home service that you want.

3.Enter your Postal Code and select the available timeslot to carry out the work

4.Add to “Cart”

5.Select “Check Out”

6.Enter the full address where the work is to be carried out

7.Select mode of payment

8.Click “Place Order” and complete the payment process

9.You will receive an order confirmation shortly via your registered email

 

How do I add more than one service to my cart?

 

Repeat steps (2) to (4) above.

Placing an order into your cart does not reserve the appointment date. Booking of time slots is done upon successful placement of order.

 

Can I reschedule my appointment date after placing an order?

 

If you would like to change the appointment date, please inform us at least 24 hours before your appointment date.

 

We will do our best to accommodate your request subject to availability.

 

To request for a change in appointment, please call our hotline at 6745 0150 on Mondays to Fridays (9am – 5pm) to speak to our customer service officers or email help@iso-team.com.

 

ISOHomeCare reserves the right to charge our customers a transportation fee in the event we are only notified on the day of appointment.

 

Can I arrange for work to be carried out at my relatives’ or family members’ properties instead?

 

Yes. All you have to do is key in the postal code where the work is to be carried out during timeslot selection and the address during checkout process.

 

How can I check my order?

 

You can check your order history under “My Order” in your account page.

 

Payment Matters

What are the modes of payment for services?

 

We encourage you to use a credit card (Visa/MasterCard) to make payment.

 

If you do not have a credit card, you can also call our hotline at 6745 0150 on Mondays to Fridays (9am – 5pm) to speak to our customer service officers or email help@iso-team.com. to arrange an appointment.

 

Are there any instalment plans available?

 

Yes, you can enjoy 0% interest instalment plan with UOB credit cards, subjected to a minimum spending amount

 

Why do I have to make full payment upfront? What if the handyman does not show up or if I am not pleased with the work done?

 

ISOHomeCare takes pride in being a reliable service provider.

 

Customers can feel assured when they engage us as we offer a warranty period for all our services.

 

 During the warranty period, we will fix work-related defects that we covered at no cost to the customer.

 

 If we are unable to solve the problem, we will offer a full refund to the customer.

 

Will there be any additional charges after work is carried out if I had already made full payment upfront?

 

Our pricing is transparent, there will not be additional charges unless you had underpaid for the services required. For example, if you had paid for “Painting of 3-Room Flat” but actually require “Painting of 5-Room Flat”.

However, such issues will be communicated to you before we start any work, and you will be given two resolutions:

 

1)Top up the difference in SGD

2)Cancellation of order (cancellation fees applicable)

 

Are there any penalties for cancellations, what are the fees?

 

We charge 10%, or a minimum of $30, whichever is greater, for cancellations.

 

Material fees will also be applied if they were purchased on behalf of customers in cases where there are special requests.

 

We will not charge any fees if we are unable to carry out the job.

 

Do I need to pay a deposit for services?

 

Most of our services require upfront payment in full for hassle free transaction, but we will accept deposits of 50% for services that exceed S$3,000 in work value with the remaining amount to be paid upon completion of the job.

 

What are my options if I encounter difficulty at the payment page?

 

Please call our hotline at 6745 0150 on Mondays to Fridays (9am – 5pm) or email help@iso-team.com.

 

After Sales Support

How do I get after sales assistance?

 

Please call our hotline at 6745 0150 on Mondays to Fridays (9am – 5pm), email help@iso-team.com..

 

Refund Policy

What if payment is made upfront and work cannot be done by ISOHomeCare?

 

We will offer a full refund of the payment made to us.

 

Modes of Refund

1. Refund the original purchase value in ISO-Points (1 ISO-Points = SGD $1.00) for future     purchase

2. Refund in the same mode of payment that was used in the original purchase

 

ISO-Points

What are ISO-Points and how to gain the points?

 

ISO-Points are issued by ISOHomeCare to allow our customers to enjoy rebates on our services.

 

1.Through spending You will get 1 point for every SGD $30.00 spent

2.Through refund ISOHomeCare made a refund to you

3. Through referral When you make a successful referral or when you are referred to set up an ISOHomeCare account.

 

After confirming an order, why are the ISO-Points not awarded?

 

ISO-Points are only awarded after an invoice has been issued to you.

The ISO-Points gained will be reflected in the invoice.

 

How do I use my ISO-Points?

 

You can redeem your ISO-Points during the ‘Check Out’ process

 

However, you need to indicate the number of points that you want to use for your rebates.

 

 ISO-Points redemption is not compulsory for payment and you can choose to accumulate them for future transactions.

 

Will ISO-Points expire?

 

ISO-Points will not expire and will remain in your account until used

 

Can I exchange my ISO-Points for Cash?

 

No, ISOHomeCare does not allow exchange of ISO-Points to cash

ISO-Points are meant to be redeemed for services offered by ISOHomeCare.

 

Feedback

Where can I give feedback on ISOHomeCare’s site or services?

 

We welcome feedback and suggestions to improve our services to our valuable customers

 

You can also call our hotline at 67450150 on Mondays to Fridays (9am – 5pm) or email help@iso-team.com.

 

Thanks for your time in helping us improve our services.